Your privacy

Who I am

Find My Remedy is the practice of Elizabeth Berkhout, offering Homeopathy and Hakomi Therapy in Oxford and online. I am responsible for the information you share with me, which in data protection law makes me the “data controller”. You can reach me at info@findmyremedy.co.uk.

What I collect

• When you ask a question: your name, your email address and your message.
• When you book: your name, email address, the time you choose and your answers to the booking questions, through my booking service, Calendly.
• Before a first Homeopathy consultation: the questionnaire I send you by email, with some practical background about your health.
• During and between sessions: my notes from our sessions, and any messages you send me, including on WhatsApp.

Please do not send detailed health information through the contact form. There is plenty of time for that in a session.

Why I use it

I use your information to answer your questions, arrange and give your sessions, keep proper records of your care, and take payment. The law allows this because it is needed to provide the service you have asked for.

Information about your health is given extra protection by law. I only collect it with your explicit consent, which you give before your first session, and I only use it for your care.

I do not use your information for marketing, and I never sell it or share it for that purpose.

Who else sees it

• My supervisor. While I am a student Homeopath, my supervisor, Janet Taylor, an experienced Homeopath, reviews the cases I take. She may see the relevant parts of your case notes, and she is bound by the same duty of confidentiality as I am. This applies to Homeopathy only.
• The services I use to run the practice: Netlify for the contact form, Calendly for booking, my email provider, and WhatsApp if you choose to message me there. Some of these store information outside the UK, under the safeguards UK law requires.
• Anyone else, only where I have to. For example, where there is a serious risk to you or someone else, or where the law requires it. Where it is safe and appropriate, I will talk to you about this first.

How long I keep it

Questions that do not lead to a booking are deleted within twelve months. Case notes and records of your care are kept for seven years after our last session, in line with professional guidance, and then securely deleted. Records for anyone under eighteen are kept until their twenty-fifth birthday.

How I keep it safe

Paper notes are kept locked away, and digital records are kept on password-protected devices and accounts. WhatsApp and ordinary email are convenient, but they are not the most private way to share sensitive details, so please bear that in mind.

Your rights

You can ask to see the information I hold about you, have it corrected, or have it deleted where I am not required to keep it. You can withdraw your consent at any time, although that may mean I cannot continue working with you. Write to me at info@findmyremedy.co.uk and I will reply within one month.

If you are unhappy with how I have handled your information, please tell me first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

This site does not use analytics, advertising or tracking cookies. If you book through Calendly, Calendly’s own privacy policy applies on its pages.

Last updated October 2026